Transparent and trustworthy purchase conditions are our main priority with the customers. We believe that the services we provide should convince you to address us over and over again. This is only possible staying fair and granting customers advantages that would help to bring them back to us once more. We can guarantee you the best price and no hidden costs. You will see that for yourself.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and www.e5cigars.com for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect your statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy, (link to returns policy) below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges (link to delivery charges).
You must be above the age limit to allow you to smoke in the country you live. We have partnered with Veratad Technologies, LLC to validate customers' ages and verify identity, thus fulfilling legal requirements for tobacco sales. The Veratad service completes an age validation by using the customer provided personal information to search trusted data sources of public records.
The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures. All products sold by www.e5cigars.com are european specification unless otherwise stated.
All orders will be dispatched within 48 hours upon transaction submission. Get more details about delivery time on shipping page.
We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods www.e5cigars.com will not authorise any refunds until a full investigation has taken place. It is important but not compulsory that the product keeps its original condition and original packaging. We are unable to complete these actions until a period of 30 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.
Right to cancel
You can cancel the purchase of the product without any specified reason within 100 days from the purchase. The first day out of 100 days is the day after you received your parcel. You need to contact us to tell about your cancellation in written or any other form that shall give you a confirmation from us that we are aware of that.
If you are not happy with the product and you have returned it in a good condition we will reimburse the product price and the delivery cost to the address of the client as well. The return shipment to our warehouse are at the expense of the client.
We will make sure any sum debited to us but cancelled later on is being refunded to you as soon as possible but within 100 days of your contract cancellation. Please note once again that you cannot return any goods made in accordance with your specifications or which by their nature deteriorate or expire rapidly.
Taking into account the fact that our cigarettes are shipped from Europe, we would like to warn you about possible delays. We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order.
It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested.
We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.
The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigarettes or tobacco purchased at e5cigars.com is prohibited by law.
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